Privacy Policy
How we collect, use, and protect your personal data.
This privacy policy is provided for informational purposes and should not be taken as legal advice. Last updated: 28 February 2026.
1. Introduction & Who We Are
SellYourCab Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and responsibly. We are a specialist taxi and private hire vehicle buying service operating across the United Kingdom.
Company details:
- Company Name: SellYourCab Ltd
- Company Number: 08712345
- Registered Address: 45 Taxi House, Commercial Road, London E1 1BB
- Email: privacy@sellyourcab.co.uk
- Phone: 0800 123 4567
We are the data controller for the personal data we collect from you. This means we decide how and why your personal data is processed.
2. What Data We Collect
We collect personal data that you provide directly to us and data we obtain from third-party sources in connection with our vehicle buying service. This includes:
Information you provide
- Contact details: your name, email address, telephone number, and postal address
- Vehicle details: registration number, make, model, year, mileage, and condition
- Identity documents: driving licence or passport details (for vehicle transfer verification)
- Financial information: bank account details for payment processing
- Communication records: emails, phone call notes, SMS, and WhatsApp messages exchanged with us
Information we obtain from third parties
- DVLA: vehicle registration data, keeper details, tax status
- DVSA: MOT history, test results, recorded mileage, and advisories
- Vehicle valuation services: trade, retail, and private sale valuations
- Finance check providers: outstanding finance or encumbrance data
Information we collect automatically
- Website usage data: pages visited, time on site, referral source
- Device information: browser type, operating system, screen resolution
- Cookies and similar technologies: see our Cookie Policy for details
3. How We Use Your Data
We use your personal data for the following purposes:
- Vehicle valuation: to assess and provide an accurate valuation of your vehicle using registration data and third-party valuation sources
- Contacting you: to discuss your valuation, arrange vehicle collection, and provide updates on your sale
- Service delivery: to process the purchase of your vehicle, arrange collection, and make payment
- Legal compliance: to verify vehicle ownership, check for outstanding finance, and complete V5C transfer
- Record keeping: to maintain accurate records of transactions for accounting, tax, and regulatory purposes
- Service improvement: to analyse website usage patterns and improve our services
- Marketing communications: to send you relevant updates about our services, only where you have given consent or we have a legitimate interest
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal data:
- Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications or non-essential cookies
- Contract: where processing is necessary for the performance of a contract with you (e.g., buying your vehicle, arranging collection, making payment)
- Legitimate interest: where processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, and direct marketing to existing customers, provided these interests are not overridden by your rights
- Legal obligation: where processing is necessary to comply with legal requirements, such as tax reporting, anti-money laundering regulations, and vehicle transfer obligations
5. Who We Share Data With
We may share your personal data with the following categories of third parties:
- DVLA: for vehicle registration checks, keeper verification, and V5C transfer processing
- DVSA: for MOT history checks and vehicle safety data
- Vehicle valuation providers: to obtain accurate market valuations for your vehicle
- Finance check providers: to verify there is no outstanding finance on your vehicle
- Payment processors: to facilitate secure bank transfers for vehicle payments
- Collection and logistics partners: to arrange vehicle collection from your location
- Professional advisors: accountants, auditors, and legal advisors as required
- Analytics providers: anonymised website usage data for service improvement (e.g., Google Analytics)
- Law enforcement or regulatory bodies: where required by law or to protect our legal rights
We do not sell your personal data to any third party. We ensure that all third parties who process data on our behalf have appropriate data protection agreements in place.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Valuation enquiries (no sale): we retain your data for up to 12 months after your last interaction with us. This allows us to follow up on your enquiry and provide updated valuations. After this period, your data is securely deleted.
- Completed vehicle purchases: we retain transaction records for 7 years from the date of purchase to comply with tax, accounting, and legal requirements (including HMRC obligations and potential warranty claims).
- Marketing data: we retain your marketing preferences until you withdraw consent or unsubscribe. You can unsubscribe at any time.
- Website analytics data: anonymised analytics data is retained for up to 26 months.
When your data is no longer required, we securely delete or anonymise it using industry-standard methods.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access: you can request a copy of the personal data we hold about you (a "Subject Access Request")
- Right to rectification: you can ask us to correct any inaccurate or incomplete personal data
- Right to erasure: you can ask us to delete your personal data where there is no compelling reason for us to continue processing it (the "right to be forgotten")
- Right to data portability: you can request that we transfer your personal data to another organisation, or directly to you, in a structured, commonly used, machine-readable format
- Right to object: you can object to us processing your personal data for direct marketing purposes or where we rely on legitimate interest as our legal basis
- Right to restrict processing: you can ask us to suspend processing of your personal data in certain circumstances
- Right to withdraw consent: where we rely on consent as the legal basis for processing, you can withdraw your consent at any time
To exercise any of these rights, please contact us at privacy@sellyourcab.co.uk or write to us at our registered address. We will respond to your request within one month.
8. Cookies
Our website uses cookies and similar technologies to provide essential functionality, analyse usage, and support marketing activities. For detailed information about the cookies we use, why we use them, and how you can manage your preferences, please see our Cookie Policy.
9. Complaints
If you are unhappy with how we have handled your personal data, we would like the opportunity to resolve your concerns. Please contact us first at privacy@sellyourcab.co.uk.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
10. Contact for Data Requests
For any questions about this privacy policy or to make a data request, please contact us:
- Email: privacy@sellyourcab.co.uk
- Phone: 0800 123 4567
- Post: Data Protection Officer, SellYourCab Ltd, 45 Taxi House, Commercial Road, London E1 1BB
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "last updated" date at the top. We encourage you to review this page periodically.
Last updated: 28 February 2026